Bí quyết chăm sóc khách hàng trong bất động sản cho thuê

90% Khách hàng không quay lại sau khi thuê căn hộ lý do vì không biết chăm sóc khách hàng sau khi thuê nhà. Trong bài này tôi muốn chia sẻ cho anh chị cách chăm sóc khách hàng trong bất động sản cho thuê. Với hệ thống hàng nghìn người đang được chăm sóc tôi tin rằng có một vài kinh nghiệm để chia sẻ cho những anh chị nào đàng làm mô hình bất động sản cho thuê. Nguyên tắc là thật lòng và chân thành.

LẬP DANH SÁCH KHÁCH HÀNG

Để có thể chăm sóc khách hàng tốt thì bước đầu tiên phải xây dựng được một danh sách khách hàng đã ở và đang ở. Có thể dùng excel hoặc dụng google driver lưu hết thồn tin và nhu cầu của khách hàng đó như : ngày sinh, quê quán, sở thích, nhu cầu..

HỎI THĂM KHÁCH HÀNG SAU KHI Ở ĐƯỢC 1 TUẦN

chăm sóc khách hàng trong bất động sản cho thuê

Đối với những khách hàng mới vào ở hãy hỏi thăm họ sau khi họ vào ở và ở được một tuần xem họ có thấy thoải mái và tốt không. Nếu có hãy khắc phục ngay cho họ.

XỬ LÝ VẤN ĐỀ NGAY KHI CÓ SỰ CỐ

Môi khi khách hàng có sự cố trong phòng thì phải xử lý NGAY càng sớm càng tốt. Vì họ không muốn bị ảnh hưởng đến cuộc sống của họ.

HỎI THĂM KHÁCH HÀNG SAU KHI Ở MỘT THÁNG

Tiếp tục hỏi thăm khách hàng sau khi gửi hoá đơn thu tiền nhà. Xem khách có vấn đề gì không, và cũng thể hiện sự quan tâm của mình đối với khách hàng.

CHÚC MỪNG SINH NHẬT KHÁCH HÀNG

Gửi một món quà nhỏ chúc mừng sinh nhật khách hàng sẽ giúp cho chúng ta được khách hàng yêu quý và thể hiện được sự quan tâm chân thành của mình.

XÂY DỰNG HỆ THỐNG THÔNG BÁO HOÁ ĐƠN ĐA KÊNH

Xây dựng một hệ thống chăm sóc khách hàng tự động. Như gửi hoá đơn bằng email, sms, …Nộp tiền bằng hình thức chuyển khoản. Càng tự động khách hàng càng thấy sự chuyện nghiệp sẽ làm cho khách hàng yên tâm.

TẶNG QUÀ VÀ CẢM ƠN KHÁCH HÀNG KHI HẾT HỢP ĐỒNG

Tặng quà và viết thư cảm ơn khách hàng vì đã sử dụng hệ thống toá nhà của mình.Nhớ xin lời giới thiệu của khách hàng để khách hàng giới thiệu khách hàng cho mình.

xem thêm bài viết khác của tôi tại đây

Xem thêm bài viết chăm sóc khách hàng khác tại đây

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